This communication is for the account of .
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Hi F1,
I am writing to share important details about our recent photo storage policy update.
As you know, we recently updated our photo storage policy to continue providing unlimited storage to active customers who make a purchase every 18 months. As part of this update, any photos stored in a customer's inactive account would be permanently removed from our servers.
While we sent several email notifications over the past few months regarding this update to ensure that all our customers were informed of the changes, we recently learned that a small number of people may not have received these emails because they were not checking the email accounts on file.
To ensure that everyone has plenty of time to access their photos and either make a purchase to keep their account active or download them to a personal device, we have extended the deadline to 11:59 pm ET May 30, 2023 . If you have made a purchase in the last 18 months, your photos will remain in your account and there is nothing more you need to do at this time.
As always, we recommend you review your account information and update it as necessary to make sure you're receiving important updates.
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How to Extend Your Photo Storage Benefits
• Please visit your Shutterfly account associated with this email address by 11:59 pm ET May 30, 2023 and ensure your account information is up to date. • Simply make a purchase before the deadline to activate your account and continue enjoying unlimited photo storage for the next 18 months. • Alternatively, download your photos to a personal device. • Please note that the restoration process may take time to be visible after you visit your account. If you still don't see your photos by May 10, please contact us again for further assistance. | |
Thank you for trusting us with your memories and life's most unforgettable moments.
Corey Conklin
VP of Customer Success
Shutterfly
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FAQs:
Why am I receiving this email? The Shutterfly account associated with this email address has not made a purchase for more than 18 months, and your photos and projects are at risk of being deleted. As of January 2023, we updated our photo storage policy to provide this offering to active customers only (those who place an order at least once every 18 months). Since your account has been inactive for more than 18 months, we wanted to provide you with the opportunity to make a purchase to continue enjoying the benefit of unlimited photo storage with Shutterfly or download your photos to a personal device. If you have made a qualifying purchase from the Shutterfly account associated with this email address within the past few days, you can disregard this notification.
What do I have to do to keep my photos? Either make a purchase or download photos to a personal device before the extended deadline of 11:59 pm ET May 30, 2023. An order of any Shutterfly product(s) will meet our purchase requirement, from 4x6 prints to magnets, greeting cards to fleece blankets, canvas prints to photo books and more.
What happens if I don't make a purchase before May 30, 2023? If you don't make a purchase before 11:59 pm ET May 30, 2023, you will no longer have access to your unlimited photo storage and your photos and projects will be permanently removed. You will also be unable to download your photos to a personal device after the deadline. Unfortunately, Shutterfly projects cannot be downloaded or saved.
What if my photos are not visible when I visit my account? There is a small chance that your photos may not be visible when you visit your account. This is because it takes time for our system to restore images for all customers. If you still don't see your photos by May 10, please contact us again for further assistance.
What happens to shared photos and projects? If original photos are deleted from the sender's account, shared copies will also be removed from recipients' accounts. To ensure continued access to shared images, we recommend that the recipient downloads the shared photos to their computer or other device and reuploads them to their own active Shutterfly account. Photos uploaded to Shutterfly accounts will be stored as long as the user keeps the account active by making a purchase at least once every 18 months. Shared projects will remain in a recipient's account, but if photos are deleted from the sender's account, they will be removed from the shared project. Projects cannot be downloaded or saved to a personal device, so are at risk of being deleted from inactive accounts.
Does Shutterfly's updated Photo Storage Policy affect digital images from Lifetouch school photos or JCPenney Portraits by Lifetouch? No, these updates do not apply to your Lifetouch school photos or JCPenney Portraits by Lifetouch images. These changes only apply to photos you upload to your Shutterfly account yourself.
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